LIÊN HỆ
DỊCH VỤ KHÁCH HÀNG
Mọi thắc mắc về website, đơn hàng, giao hàng và đổi hàng vui lòng liên hệ: contact@wephobia.com
Điện thoại: (+84) 246 329 0564
Thứ 2 đến Thứ 7 từ 9:00 đến 18:00 giờ
BÁN BUÔN
Liên hệ: wholesale@wephobia.com
CỬA HÀNG HÀ NỘI
20 Hai Bà Trưng, Quận Hoàn Kiếm
Điện thoại: 0246 329 0564
Thứ 2 đến Chủ nhật từ 9:00 đến 21:30 giờ
CỬA HÀNG HỒ CHÍ MINH
98 Lý Tự Trọng, phường Bến Thành, Quận 1
Điện thoại: 0286 270 5566
Thứ 2 đến Chủ nhật từ 9:00 đến 21:30 giờ
SHOP ON WEPHOBIA.COM
– Register your account
– Select a a category from the Home Page
– Choose a product and add it to your Shopping Bag
– Confirm your picked products and process the Payment
PAYMENT
– Enter your contact details and delivery address
– Select your payment method
– Click “Place your order”
CONFIRMATION
– You will receive a Confirmation Message
– You will receive a call to confrim all your order’s details
–CONDITIONS OF SHIPPING–
WEPHOBIA supports delivery policy as follows:
I/ International purchases:
– The shipping fee is estimated due to the weight of products
– Types of shipping method: Standard & Express
– The unit price applies to the shipping to all countries
– Standard Shipment: $15 USD/ the first 500gr, $7 USD/ each following 500gr. Delivery time: 10 – 12 working days.
– Express Shipment: $35 USD/ the first 500gr, $13 USD/ each following 500gr. Delivery time: 3 – 5 working days.
* You may have to pay import duty and tax depending on what you are shipping and its declare value.
II/ Domestic purchases:
*Within Hanoi & HCMC:
– 30.000 VND/ order.
– Applied on purchases with payment method as Visa, Bank Transfer, other online payment gateway.
– Plus 20.000 VND/ order for COD shipping.
*Outside Hanoi & HCMC:
– 30.000 VND/ order.
– Applied on purchases with payment method as Visa, Bank Transfer, other online payment gateway.
– Plus 20.000 VND/ order for COD shipping.
*COD shipping:
Customers pay for the delivery fee upon receipt according to the purchase’s value and delivery address.
–EXCHANGES POLICY–
1.Conditions of Exchanges
– Replacement goods must meet these following conditions:
– Exchanges are accepted for products confirmed by customers or delivery staff as defects are from the manufacturer at the time of delivery.Shipping fee will be paid by WEPHOBIA.
– Customers can exchange another color, size of the same products and products that its price are equal or higher than purchased items. Each product can only be exchanged or returned once. Shipping fee will be paid by customers.
– Exchanges are NOT accepted for defective products because customers did not follow appropriate instructions.
– Exchanges are NOT accepted for discounted products.
– Exchages are NOT accepted for custom made products that are customed as orders.
2.Duration of Exchanges
WEPHOBIA does NOT deal with cases that customers did not guarantee to follow the conditions and duration of Exchanges.
Please remember to check your products and change cautiously before leaving the cash desk.
| Country | Size A | Size B | Size C | Size D | Size E | Size F | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Germany | 30 | 32 | 34 | 36 | 38 | 40 | |||||||||||||
| Italy | 36 | 38 | 40 | 42 | 44 | 46 | |||||||||||||
| France | 32 | 34 | 36 | 38 | 40 | 42 | |||||||||||||
| UK | 4 | 6 | 8 | 10 | 12 | 14 | |||||||||||||
| USA | 0 | 2 | 4 | 6 | 8 | 10 | |||||||||||||
| Japan | 3 | 5 | 7 | 9 | 11 | 13 | |||||||||||||
| Australia | 4 | 6 | 8 | 10 | 12 | 14 | |||||||||||||
| Knitwear | 1 | 2 | 3 | ||||||||||||||||
| Denim – Tops & Shirts |
XS | S | M | L | |||||||||||||||
|
|||||||||||||||||||
| Shoes | |||||||||||||||||||
| USA | 5.5 | 6.5 | 7.5 | 8.5 | 9.5 | ||||||||||||||
| UK | 3 | 4 | 5 | 6 | 7 | ||||||||||||||
| Italy/Europe | 36 | 37 | 38 | 39 | 40 | ||||||||||||||
