Terms and Conditions

TERMS & CONDITIONS

BUSINESS INFORMATION
Registered Business: WEPHOBIA

Registered in Hanoi, Vietnam
Registered Address: No.247 Pho Hue, Bui Thi Xuan, Hai Ba Trung, Hanoi, Vietnam
Registration Phone Number: +84 246 3290564

DEFINITIONS
In these conditions the following terms shall have the following meaning “the Company” means WEPHOBIA “The customer” means the customer of the company. “Contract” means any contract for the sale of goods by the company to the customer.

PAYMENT & VAT
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company’s choosing but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice.

Customers outside of Vietnam are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by VN post/ EMS directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

REPEATED RETURNS
We offer a flexible returns policy to improve your shopping experience. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your WEPHOBIA account.

CLAIMS
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 7 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.

LIABILITY

If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

SPECIFICATIONS
The company reserve the right to alter specifications to those stated on the website, including slight differences in color, shade and size. The customer’s statutory rights will not be affected.

SHIPPING AND RETURN

–CONDITIONS OF SHIPPING–

WEPHOBIA supports delivery policy as follows:
I/ International purchases:
– The shipping fee is estimated due to the weight of products
– Types of shipping method: Standard & Express
– The unit price applies to the shipping to all countries
– Standard Shipment: $15 USD/ the first 500gr, $7 USD/ each following 500gr. Delivery time: 10 – 12 working days.
– Express Shipment: $35 USD/ the first 500gr, $13 USD/ each following 500gr. Delivery time: 3 – 5 working days.
* You may have to pay import duty and tax depending on what you are shipping and its declare value.
II/ Domestic purchases:
*Within Hanoi & HCMC:
– 30.000 VND/ order.
– Applied on purchases with payment method as Visa, Bank Transfer, other online payment gateway.
*Outside Hanoi & HCMC:
50.000 VND/ 1-product order. Plus 20.000 VND on each following product.

*COD shipping:
Customers pay for the delivery fee upon receipt according to the purchase’s value and delivery address.

–EXCHANGES AND RETURNS POLICY–

1.Conditions of Exchanges and Returns

– Replacement goods must meet these following conditions:

Products are the same with its original labels, price tags, hangtags.
Products have no signs of used, fixed, washed.
Products are not dirty, damaged, not sticked with strange smell.

– Exchanges and Returns are accepted for products confirmed by customers or delivery staff as defects are from the manufacturer at the time of delivery.Shipping fee will be paid by WEPHOBIA.

– Customers can exchange another color, size of the same products and products that its price are equal or higher than purchased items. Each product can only be exchanged or returned once. Shipping fee will be paid by customers.

– Exchanges and Returns are NOT accepted for defective products because customers did not follow appropriate instructions.

– Exchanges and Returns are NOT accepted for discounted products.

– Exchages and Returns are NOT accepted for custom made products that are customed as orders.

2.Duration of Exchanges and Returns

Exchanges and Returns are accepted within 24h from the time purchase/receipt for products purchased at the store or shipped inside Ha Noi, Ho Chi Minh City.
Exchanges and Returns are accepted within 96 hours since WEPHOBIA confirmed feedbacks for purchases shipped in Vietnam ( except: Ha Noi, Ho Chi Minh City )
Exchanges and Returns are accepted within 24h from the arrival time of products to your address outside Vietnam.

WEPHOBIA does NOT deal with cases that customers did not guarantee to follow the conditions and duration of Exchanges and Returns.

Please remember to check your products and change cautiously before leaving the cash desk.

SHOPPING GUIDE

SHIPPING AND RETURN

SIZE GUIDE