TERMS & CONDITIONS
Registered Business: WEPHOBIA
Registered in Hanoi, Vietnam
Registered Address: No.247 Pho Hue, Bui Thi Xuan, Hai Ba Trung, Hanoi, Vietnam
Registration Phone Number: +84 246 3290564
In these conditions the following terms shall have the following meaning “the Company” means WEPHOBIA “The customer” means the customer of the company. “Contract” means any contract for the sale of goods by the company to the customer.
PAYMENT & VAT
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company’s choosing but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice.
Customers outside of Vietnam are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by VN post/ EMS directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.
We offer a flexible returns policy to improve your shopping experience. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your WEPHOBIA account.
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 7 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.
If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.
The company reserve the right to alter specifications to those stated on the website, including slight differences in color, shade and size. The customer’s statutory rights will not be affected.